business relationship management
Convergys: Relationship Management Podcast Series
Welcome to the Convergys Relationship Management podcast series. As a leader in relationship management, Convergys provides solutions that optimize the everyday interactions between customers and employees. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. This series of podcasts includes the latest research, tips, and informative discussions surrounding your business needs.
- Is Your Agent Training Process Evolving with the Role?
- Close the Customer Experience Gap at Your Contact Center
- Oracle customers are happy, happy, happy!
The UK Oracle User Group's annual survey of 550... - Cisco puts the crunch on UK operations over New Year holidays
Network equipment maker Cisco will shut its US and Canadian operations for four days over New Year, and will encourage its British staff to take holiday over the same period, to help save $1bn in costs. - Podcast: Getting the best deal from suppliers - tips from Forrrester's Ray Wang
SAP's controversial decision to roll out Enterprise Support to all customers dominated the general sessions of the SAP UK & Ireland User Group 2008 conference in London. Computer Weekly’s Warwick Ashford spoke to Forrester Research enterprise applications and strategies vice president Ray Wang about this issue and others. - Next Generation Networks and the migration towards convergence
The benefits of converged voice and data networks have been on the horizon for some time, but it is only now that they have become a viable option for the majority of firms. - JPMorgan bank cuts IT contractor rates 15%
JPMorgan is the latest bank to slash IT contractor rates, reducing wages by 15% from 1 November.Banks that have cut rates include BarCap, Deutsche... - Podcast: McKinnon, IT outsourcing, and flexible IT procurement - news round-up for w/e 17 October
McKinnon's extradition now unavoidable; the inside track on Specsavers deal for flexible IT procurement with Fujitsu Siemens; the outsourcing dilemma facing today's CIOs - outsourcing to cut costs, or to improve business innovation. All this and more in this week's IT news round-up from ComputerWeekly.com. - Stop selling products and solve our problems, users tell suppliers
IT security specialists are calling on suppliers to provide what users want - not what suppliers want to sell. The call came at a roundtable discussion... - London Stock Exchange offers clearing technology
The London Stock Exchange... - Podcast: Labour's poor record in IT and other news for w/e 26 September
Tony Collins discusses Labour's poor record on government IT projects and, separately, the current landmark BSkyB / EDS legal dispute with Warwick Ashford in this week's IT news round-up for the week ending 26 September. - Shell builds outsourcing IT architect team
Shell has assembled a team to define standards for its outsourcing... - HP EDS deal completed: competition for Big Blue
HP has completed its acquisition of Electronic Data Systems Corporation, creating a company that will offer private and public sector IT... - SMBs increase use of multi-comms business gateways
Boom in products offering voice, data, and video functions into a single device at SMBs - Business value of RFID-based supply chains remains elusive
Analyst asks whether deploying RFID for supply chain visibility actually makes business sense - Video: BT's JP Rangaswami talks about the future of corporate information
In this video interview JP Rangaswami, managing director of BT Design, discusses how businesses to need to adapt to the information needs of today's teenagers. - DWP offers ВЈ3bn IT contracts
The Department of Work... - Corporate IT Forum launches awards for IT users
The Corporate IT Forum has launched an awards competition for big IT users. Devised and funded solely by and for... - Boots' multi-sourcing will use up to six suppliers
Boots will use up to six suppliers competing to supply its IT products and services over the next year. - AstraZeneca head of procurement describes service-effect contract
Mark Turner, head of IS procurement... - Video: SAP solutions and third-party applications - FAQs
Answers to frequently asked questions about SAP, SAP purchase-to-pay solutions, and what to consider when looking at third-party applications and vendors to implement alongside your SAP system, from Bernd Kosnar, Business Practice Lead at Basware Corp. - Environment Agency signs Fujitsu for flood warnings
The Environment Agency has awarded Fujitsu...