case study management

  • Pdf Format Case Study On Customer Relationship Management - KnowledgeStorm
    KnowledgeStorm
    • Storage Networking Case Study: How Cisco IT Uses a SAN to Automate the Legal Discovery Process
      This case study describes Cisco IT’s internal deployment of a storage area network (SAN) within the Cisco network, a leading-edge enterprise environment that is one of the largest and most complex in the world.
    • Cineca Case Study - HPC, Blades, MDS
      Read this case study to learn more about how Cineca uses Cisco HPC, blade switching, and SAN technologies to reduce increase ROI and reducemaintenance costs and demand on resources.
    • Build a New Business Model Using a Remote Support Solution
      In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.
    • The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions ...
      This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
    • Customer Affinity: The New Measure of Marketing
      TECHNOLOGY MARKETERS CHALLENGED TO REORGANIZE AROUND CUSTOMERS: A new CMO Council study finds Customer Affinity is the new measure of marketing effectiveness as vendors struggle to establish customer-centric business practices.
    • Focus on Core Business: Avis Germany Case Study
      This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management.
    • Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model
      This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.
    • Case Study - Educating Customers to Reduce Risk
      In this case study, FM Global needed to expand their training program. Learn how they worked with SkillSoft to develop custom courses covering a variety of topics such as fire prevention, boiler maintenance, and preparation for floods and hurricanes.
    • Case Study: Prudential Financial protects its brand with Symantec Data Loss Prevention
      Prudential chose the Vontu DLP solution from Symantec to identify and protect sensitive customer data, block and quarantine messages containing legal information and intellectual property and use workflow to efficiently delegate incident responses.
    • Virtualization and Management: Trends, Forecasts, and Recommendations
      This report outlines the important findings of a survey of 627 respondents involved with virtualization, compares the results with previous EMA research, examines the trends in virtualization, forecasts the future for virtualization management.
    • MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent
      Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.
    • Why CRM? The Business Case for Customer Relationship Management
      This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.
    • SL Case Study: InScope Solutions
      Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
    • Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction ...
      This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
    • Recovery Manager for Active Directory
      Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.
    • How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
      Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships.
    • Software as a Service Dramatically Improves CRM Success
      This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
    • Tableau Customer Case Study
      While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution.
    • The Keys to the Boardroom: Helping HR Drive Strategy in the Mid-Market Enterprise
      This whitepaper provides a summary of three case studies presented during a January 17, 2008 webcast with the Human Capital Institute. The organizations implemented HR technology solutions to help them grow and keep up with the competition.
    • Email Creative That Works: An Evaluation of Opens and Click Rates Associated with Various ...
      To help marketers identify creative elements that can really improve results, Silverpop undertook a comprehensive study of both BtoB and BtoC email messages, evalu