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A listing of the most recently indexed works about Articles and Education and Business Communication in the field of technical communication.
- When West Meets East: Teaching a Managerial Communication Course in Hong Kong
Although considerable previous research has focused on Chinese students' expectations and experiences while studying in English-speaking cultures, little research to date has focused on how the instructor's cultural background affects the learning process within a managerial communication classroom Using qualitative and quantitative approaches, this exploratory case study involves two U.S. instructors teaching a managerial communication course to 106 Chinese students in Hong Kong. The findings from this study provide implications for managerial communication pedagogy and further research. - Expressive Practices: the Local Enactment of Culture in the Communication Classroom
As students participatein corporate communication classes, they may, on occasion, use the term cultureto make sense of their experiences. The authors use Mino's idea of a learningparadigm to shift the emphasis away from teaching traditional theories ofculture and use student-centered experiences to teach culture as an expressivepractice. Using instances drawn from their own classrooms, the authors showhow students can recognize the value of understanding their role in creatingculture each time they choose how to act, how to evaluate others' behavior,and whether to label what is going on as cultural. - Integrating Writing Skills and Ethics Training in Business Communication Pedagogy: a Résumé Case Study Exemplar
An integrated approach toteaching résumé construction in the business communication classroom focuseson simultaneously (a) emphasizing writing-related proficiencies and (b) encouragingethical and moral orientations to this task. This article provides a résuméconstruction exemplar that operationalizes these two pedagogical goals. Thetechniques and exercises used in the exemplar are presented as a way to makeethics education accessible for both business communication instructors andstudents. - Messy Problems and Lay Audiences: Teaching Critical Thinking Within the Finance Curriculum
This article investigates the critical thinking difficulties of finance majors when asked to address ill-structured finance problems. The authors build on previous research in which they asked students to analyze an ill-structured investment problem and recommend a course of action. The results revealed numerous critical thinking weaknesses, including a failure to address the client's problem, use analytical tools systematically, construct rhetorically useful graphics,or translate finance concepts and methodologies into lay language. The presentresearch aims to understand more deeply why students struggle with ill-structuredproblems. Using think-aloud protocols, audiotaped interviews, and other strategies,the authors explore causes of finance students' difficulties and suggest strategiesfor addressing them. The results suggest that the homework tasks typicallygiven them, such as quantitative problem sets using algorithmic procedures,do not prepare them to confront ill-structured problems requiring disciplinaryarguments aimed at specified audiences. Research further suggests that teachingaudience adaptation--especially for nonexpert audiences--is helpfulin promoting critical thinking. - Assurance of Learning: Implementing a Uniform Assessment Process Across Multiple Sections of a Managerial Communication Course
This case study documents how two business school professors worked together to design and implement a process for uniformly assessing learning outcomes across all sections of a managerial communication course. The study demonstrates and provides examples of the answers to the five questions in the school’s assurance of learning process model. The study also provides prescriptive tips for administrators and instructors on how to avoid the typical pitfalls of implementing an assurance of learning process. - Communicating with the Press Release: Teaching Undergraduates the Basics
Communicating with stakeholders is a concern for every organization. The press release allows firms to convey a message to the public without exorbitant advertising fees and has greater impact than a paid ad because it appears less one-sided. As undergraduates leave academia for the workplace, they become more valuable to employers if they have had practice composing clearly written press releases that achieve the goals of an organization. Teaching the press release allows business communication instructors to reinforce key writing skills such as audience awareness, purpose, clarity, and conciseness. It can be integrated into the syllabus as part of a unit on persuasive writing or taught as a separate genre. Instructors who teach the press release will need to address its core elements: the concept of newsworthiness; conveying the company's main message in the headline and first paragraph; composing in the "inverted pyramid" style typical to journalism; creating compelling quotes for attribution; and designing the document. Classroom activities and assignment ideas are provided. - Documentation Methods for AACSB Learning Assurances
In 2003, the Association to Advance Collegiate Schools of Business (AACSB) redefined their accreditation and reaffirmation standards to move from a traditional outcome-based system to a systematic process-based review. Documentation is required to assure student learning in several core areas, including communication. This paper outlines the data collection procedures and documentation methods used to document one university’s business communication learning assurances. - Gender Differences in Employees’ and Students’ Knowledge of Office Politics
Office politics goes on in most work environments. Learning the rules of office politics helps employees of both genders reap the rewards to which they are entitled. As future employees, students must become knowledgeable about office politics to be successful in the world of work. - The Impact of EQ Training on Collaborative Professional Writing
Over the course of each semester, students in 300-level business communication courses can expect to produce a number of various types of messages and reports with emphasis on the psychological development of the message. Although education has traditionally demanded an individual approach to most writing tasks in order to assess student performance, most practitioners in the field of business communication recognize the importance of collaborative writing as a necessary skill in preparing students to enter the job market where teams rather than individuals are the primary work unit. - Overcoming Barriers in Developing Conversation Skills: A Pedagogical Perspective
This paper examines the relevance of culture to language learning, the meaning and the structure of conversation, the obstacles in developing good conversation skills, the impact of these obstacles on students’ communication skills in the first part of the paper. The second part describes the class-room based project carried out during the spring semester 2007, and reports the findings. - Breaking Professional Boundaries: What the MacCrate Report on Lawyering Skills and Values Means for TPC Programs
In 1992, the American Bar Association released the MacCrate Report, which listed the ten skills and four professional values that all attorneys need and critiqued law schools and state bars for not doing enough to teach and encourage the development of these skills and values. In response, law schools have significantly increased the skills-based components in their curricula, and most state bar exams now include a performance test. Technical and Professional Communication (TPC) programs already provide substantial instruction in all of the skills and values described in the MacCrate Report; further, an education in TPC prepares graduates to excel in law school and on the bar exam. This knowledge offers opportunities for growth if educators, administrators, and scholars take steps to encourage students to consider not only writing for but also joining in the legal profession. - Problem-Based Learning in an Intercultural Business Communication Course
Teachers of interculturalbusiness communication may want to consider using problem-based learning(PBL), an instructional approach that places learners in problem-solvingsituations, that is, students are presented with messy and complex real-lifeproblems that provide a context for learning concepts and developing skills.This article describes how ill-structured communication problems that emergein intercultural business relationships in internationalizing small- or medium-siz